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You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Crystal-Clear Audio Experience Discover the hoco. True Wireless Earbuds with Active Noise Cancellation and Environmental Noise Cancellation EQ20, designed for audiophiles who demand perfection. With Bluetooth 5.4 technology and a high-quality Jielixi AC7003 chip, enjoy seamless connectivity and clear sound, whether you're on a busy street or in a quiet library. Unmatched Battery Performance Experience the freedom of 7-hour Battery Life & Battery Indicator, ensuring your music never stops. The earbuds boast a 40mAh battery and a 400mAh charging case, providing 6 hours of playback even with ANC activated. With intuitive controls for switching devices and summoning Siri, convenience is at your fingertips. Specifications: Model: EQ20 SKU: 8779 Bluetooth Version: Bluetooth 5.4 Chip: Jielixi AC7003 Battery Capacity: Charging Case 400mAh; Earphone 40mAh Usage Time: 7 hours (with ANC on for 6 hours) Material: ABS Dimensions: 64 * 48 * 30mm Total Weight: 45.5g Noise Cancelling: ANC + ENC Features: One-to-two connection, Master-Slave Switch, Siri Summon Battery % Display: Supported Q: How reliable is the Bluetooth connectivity for these TWS earbuds? A: Thanks to Bluetooth 5.4 and the Jielixi AC7003 chip, the connection is highly stable, offering quick signal transfer and minimal delay, which helps prevent sound interruptions or drops. Q: Does enabling ANC reduce the battery life during playback? A: Yes, it does cause some reduction, but you'll still get up to 6 hours of playtime with ANC active, which is plenty for everyday short sessions. Q: How can I set up the earbuds' one-to-two device pairing feature? A: Start by connecting one earbud to your main device. Then, disable Bluetooth on that earbud, open the case, and pair it with a second device. This allows the primary earbud to toggle between both devices for the one-to-two setup. Q: What's the performance like for the ANC + ENC noise cancellation? A: ANC works well to block out steady low-frequency sounds from things like traffic or AC units. ENC targets and reduces background chatter during calls. Together, they provide a peaceful and crisp audio experience across various situations. Q: How do I change the earbuds' master-slave configuration? A: Typically, you can toggle it by long-pressing a button on the earbud or adjusting settings in the companion app. Check the user manual for exact steps. Q: How can I activate Siri with these? A: Once connected, use a voice command or tap the appropriate button on the earbud to bring up Siri for assistance.
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