FAQs

Welcome to the Shopfive FAQs page. Here, we've compiled answers to some of the most asked questions to help you navigate our website and services with ease. If you have a question that isn't covered here, please don't hesitate to contact our customer support team at info@shopfive.co.nz.

  1. How do I place an order on Shopfive? To place an order on Shopfive, follow these steps:
  • Browse our website and add your desired items to the shopping cart.
  • Review your cart and click "Checkout."
  • Provide shipping and payment information.
  • Review your order details and click "Place Order" to complete your purchase.
  1. What payment methods are accepted on Shopfive? Shopfive accepts the following payment methods:
  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  1. How can I track my order? You can track your order by logging into your Shopfive account (if you created one during checkout) or by using the order tracking link provided in your order confirmation email. Simply enter your order number to get the latest status updates on your shipment.
  2. Do you offer international shipping? At this time, Shopfive primarily serves customers in New Zealand. However, if you are an international customer interested in our products, please contact our customer support team to inquire about shipping options.
  3. What is your return and refund policy? For detailed information on our return and refund policy, please refer to our [Return and Refund Policy] page.
  4. How do I cancel an order? You can request an order cancellation within 24 hours of placing your order by contacting our customer support team at info@shopfive.co.nz. Please provide your order number and the items you wish to cancel.
  5. What should I do if I receive a damaged or defective item? If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving your order. We will provide instructions on how to return the item for a replacement or refund.
  6. Can I change my shipping address after placing an order? If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order has already been shipped.
  7. How can I contact Shopfive's customer support? You can reach our customer support team by emailing info@shopfive.co.nz. We aim to respond to all inquiries within 24 hours, excluding weekends and holidays.
  8. Are my personal and payment details secure on Shopfive? Yes, we take the security of your information seriously. Shopfive uses industry-standard encryption and security measures to protect your data during transactions. Your payment information is securely processed, and we do not store your credit card details on our servers.

We hope these FAQs have been helpful in addressing your queries. If you have any further questions or require assistance, please do not hesitate to reach out to our customer support team. Thank you for choosing Shopfive for your online shopping needs in New Zealand.