Privacy Policy

Privacy Policy
This Privacy Policy describes how https://shopfive.co.nz/ (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site, and to comply with relevant legal requirements, including Google Merchant Center policies.

COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information”. Below is more information about the types of Personal Information we collect and why.

Device Information

  • Examples: Web browser version, IP address, time zone, cookie data, pages viewed, search terms, interactions with the Site.
  • Purpose: To optimize your experience, load the Site correctly, and perform analytics to improve functionality.
  • Collection method: Automatically collected via cookies, log files, web beacons, tags, or pixels.
  • Disclosure: Shared with our service providers, including Shopify.

Order Information

  • Examples: Name, billing and shipping address, payment details (including credit card numbers), email, phone number.
  • Purpose: To process your order, arrange for shipping, communicate with you, and screen for fraud.
  • Collection method: Collected when you place an order.
  • Disclosure: Shared with our processor, Shopify, for payment processing and fulfillment.

Customer Support Information

  • Examples: Name, address, contact information.
  • Purpose: To provide customer support.
  • Collection method: Provided by you when contacting us.

MINORS

We do not knowingly collect Personal Information from children under the age of 16. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to fulfill our services. For example:

  • Shopify: We use Shopify to power our online store. Read more about Shopify's privacy policy here.
  • Google Analytics: We use Google Analytics to understand how customers use the Site. You can opt-out of Google Analytics here.

We may also disclose your Personal Information to comply with legal obligations or protect our rights.

You may also visit the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info.

USING PERSONAL INFORMATION

We use your Personal Information to provide our services, including offering products for sale, processing payments, shipping your order, and updating you on new offers.

LAWFUL BASIS FOR PROCESSING

If you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases:

  • Your consent;
  • The performance of our contract with you;
  • Compliance with legal obligations;
  • Protection of vital interests;
  • Legitimate business interests.

RETENTION

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law.

COOKIES

We use cookies to enhance your browsing experience and gather analytics. You can manage cookie settings through your browser but disabling them may affect site functionality.

DO NOT TRACK

We do not alter our data collection or use practices when we detect a “Do Not Track” signal from your browser.

CHANGES

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.

CONTACT

For more information, or if you have questions or complaints, contact us at:

  • Email: info@shopfive.co.nz
  • Mail: 1 Cebel Place, Rosedale, Auckland, New Zealand

Last updated: [17-10-2024]