Cancellation policy

Cancellation policy

Introduction

Welcome to Shopfive, your premier online shopping destination in New Zealand. We understand that circumstances may change, and you may need to cancel an order or request a cancellation. To provide clarity and transparency regarding our cancellation process, we have established this Cancellation Policy.

Order Cancellation

  1. Cancellation Period: You have the right to cancel your order within 24 hours of placing it. This 24-hour cancellation period is applicable to all orders, except for custom-made or personalized items. After this period, order cancellations may not be possible, as the processing and shipping procedures may have commenced.
  2. Cancellation Request: To request an order cancellation, please contact our customer support team at info@shopfive.co.nz as soon as possible. In your cancellation request, provide the order number and details of the items you wish to cancel. Our customer support team will guide you through the cancellation process.

Custom and Personalized Items

Custom-made or personalized items are exempt from our 24-hour cancellation policy. Once the production process begins, we may not be able to cancel these orders. Please carefully review the product description and specifications before placing an order for custom or personalized items.

Refund for Canceled Orders

  1. Refund Process: If your order is eligible for cancellation within the 24-hour period, and the cancellation request is approved, we will initiate a refund to your original payment method. The time it takes for the refund to reflect in your account may vary depending on your payment provider.
  2. Refund Amount: The refund amount will include the full purchase price of the canceled items, including any applicable taxes and shipping fees, as long as the items have not yet been shipped.

Cancellation by Shopfive

In rare cases, Shopfive reserves the right to cancel an order due to reasons such as product unavailability, pricing errors, or suspected fraudulent activity. If we cancel your order, you will be promptly notified, and any payment made will be refunded in full to your original payment method.

Contact Us

If you have any questions or concerns regarding our cancellation policy or require assistance with a cancellation request, please don't hesitate to contact our customer support team at info@shopfive.co.nz

By making a purchase on Shopfive, you acknowledge and agree to abide by this Cancellation Policy and any other terms and conditions outlined on our website.

Thank you for choosing Shopfive for your online shopping needs in New Zealand. We appreciate your trust in us.